Customer Service


Creating Superior Service
Discover who your customers (guests) are, what they want and how they rate you. Establish seven steps to becoming a guest driven team whose guest satisfaction expects the challenge of excellence. Develop a customer service model that enlarges and strengthens client relationships by meeting guest needs, managing “moments of truth” in the workplace, and providing tools to handle customer complaints professionally.

For more information contact:

Center for Business & Industry
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Last Updated on Monday, 12 December 2016 15:39